Last updated: 1 April 2026
At Hemari.pro, operated by Elpisia Technology Pte. Ltd., we are committed to delivering products that support your wellbeing and everyday needs. Due to the nature of our products, we have implemented the following policy to ensure product safety, quality, and fairness to all customers.
1. No Returns or Refunds After Delivery
For hygiene, safety, and quality assurance reasons, all products sold on Hemari.pro — including but not limited to collagen pads, supplements, and related health products — are strictly non-returnable and non-refundable once delivered.
This policy ensures that all customers receive products that have not been previously handled or compromised.
2. Damaged or Defective Items
If you receive a product that is:
- Damaged during delivery
- Defective
- Incorrect item received
You may contact us for review.
To qualify:
- You must notify us within 3 days of receiving the product
- Provide clear supporting evidence, including:
- Photos of the product and packaging
- Description of the issue
- Order details
All claims are subject to review and acceptance by Elpisia Technology Pte. Ltd.
3. Resolution (If Claim is Accepted)
If your claim is verified and accepted, we may, at our sole discretion:
- Provide store credits for future purchases on Hemari.pro
- Or offer a suitable replacement (if applicable)
⚠️ Refunds in cash or to original payment method will generally not be provided.
4. Non-Eligible Situations
The following are not eligible for return, refund, or credit:
- Change of mind
- Opened, used, or partially used products
- Minor packaging imperfections that do not affect product quality
- Failure to follow product usage instructions
5. Contact Us
For any issues, please contact us at:
📧 elpisiatech@gmail.com
📦 Include your order number and supporting documentation
6. Final Decision
All decisions made by Elpisia Technology Pte. Ltd. regarding refunds, returns, or credits are final.
We stand behind the quality of our products and are committed to ensuring a fair and reasonable resolution for genuine cases.